Verizon Billing & Payments
Reducing bill-related call-ins and call center costs with a smarter, simpler bill.
Reducing bill-related call-ins and call center costs with a smarter, simpler bill.
Reducing bill-related call-ins and call center costs with a smarter, simpler bill.
Reducing bill-related call-ins and call center costs with a smarter, simpler bill.
Reducing bill-related call-ins and call center costs with a smarter, simpler bill.
Empowered Verizon customers around the world to easily understand and pay their bills on time with a data-driven, intuitive, environmentally friendly billing experience. Led design of the Billing and Payments for the global My Verizon re-design across web and in-app.
org
Engagement / Family experiences
role
Senior Product Designer @ AKQA
VR
VR
VR
Experimentation
Experimentation
Experimentation
Interaction design
Interaction design
Interaction design
Product strategy
Product strategy
Product strategy
Prototyping
Prototyping
Prototyping
Onboarding
Onboarding
Onboarding
Visual design
Visual design
Visual design
Design systems
Design systems
Design systems
Stakeholder management
Stakeholder management
Stakeholder management
What we achieved
What we achieved
What we achieved
Monthly active users
+18k
increase in top line monthly active users post-experimentation.
Monthly active users
+18k
increase in top-line monthly active users post-experimentation.
Monthly active users
+18k
increase in top line monthly active users post-experimentation.
Projected Annual MAU
+108k
projected increase in top line monthly active users in 2025.
Monthly active users annually
+108k
increase in top-line monthly active users in 2025 (projected).
Monthly active users annually
+108k
increase in top-line monthly active users in 2025 (projected).
New multi-user devices daily
+126
projected new multi-user devices with multiple monthly active users added daily.
Headsets added daily
+126
multi-user headsets with multiple monthly active users (projected).
Headset added daily
+126
multi-user headsets with multiple monthly active users (projected).
What we achieved
What we achieved
+18k
Monthly active users
increase in top-line monthly active users post-experimentation.
+108k
+108k
Monthly active users annually
Monthly active users annually
Monthly active users annually
increase in top-line monthly active users in 2025 (projected).
increase in top-line monthly active users in 2025 (projected).
increase in top-line monthly active users in 2025 (projected).
+126
+126
Headsets added daily
Headsets added daily
Headsets added daily
multi-user headsets with multiple monthly active users. (projected).
multi-user headsets with multiple monthly active users. (projected).
multi-user headsets with multiple monthly active users. (projected).
Monthly active users
+18k
increase in top line monthly active users post-experimentation.
Monthly active users
+18k
increase in top line monthly active users post-experimentation.
Thanks for stopping by!
If you're interested in working together or seeing a deeper dive of my work, I'd love to connect.
Contact
Contact
Thanks for stopping by!
If you're interested in working together or seeing a deeper dive of my work, I'd love to connect.
Contact
Contact