Verizon Billing & Payments
Reducing bill-related call-ins and call center costs with a smarter, simpler bill.
Senior Product Designer @ AKQA
Empowered Verizon customers around the world to easily understand and pay their bills on time with a data-driven, intuitive, environmentally friendly billing experience. Led design of the Billing and Payments for the global My Verizon re-design across web and in-app.
Reached SMB visitors across 198 countries worldwide, providing a valuable pipeline of high intent SMBs leads for Google’s Growth Marketing consultants.
Optimized the site’s manual survey
& tech integration flows to decrease user input requirements, reducing dropoff from 52% post MVP launch to 31% post Global launch.
What we achieved
Reached SMB visitors across 198 countries worldwide, providing a valuable pipeline of high intent SMBs leads for Google’s Growth Marketing consultants.
Optimized the site’s manual survey
& tech integration flows to decrease user input requirements, reducing dropoff from 52% to 31% after optimizations for the global launch.
