Verizon Billing & Payments

Reducing bill-related call-ins and call center costs with a smarter, simpler bill.

2018 - 19

Senior Product Designer @ AKQA

Empowered Verizon customers around the world to easily understand and pay their bills on time with a data-driven, intuitive, environmentally friendly billing experience. Led design of the Billing and Payments for the global My Verizon re-design across web and in-app.

Interaction design

Visual design

Design systems

Experimentation

Product strategy

Prototyping

Onboarding

Stakeholder management

What we achieved

Avg time spent

+63%

increase in average daily time spent on the app, rising from 15.3 min to 25 min per user.

Retention

+26%

increase in daily active users (DAU) from Stories helped us reach our targets and land product-market-fit.

Acquisition

Sound.xyz

The company was acquired shortly after launch on iOS and Android in 2023.

Thanks for stopping by! If you're interested in working together or seeing a deeper dive of my work, I'd love to connect.

Linkedin

derek.glazier@gmail.com

+1.651.925.7542