Verizon Billing & Payments
Reducing bill-related call-ins and call center costs with a smarter, simpler bill.
2018 - 19
Senior Product Designer @ AKQA
Empowered Verizon customers around the world to easily understand and pay their bills on time with a data-driven, intuitive, environmentally friendly billing experience. Led design of the Billing and Payments for the global My Verizon re-design across web and in-app.
VR
VR
VR
Experimentation
Experimentation
Experimentation
Interaction design
Interaction design
Interaction design
Product strategy
Product strategy
Product strategy
Prototyping
Prototyping
Prototyping
Onboarding
Onboarding
Onboarding
Visual design
Visual design
Visual design
Design systems
Design systems
Design systems
Stakeholder management
Stakeholder management
Stakeholder management
What we achieved
Avg time spent
+63%
increase in average daily time spent on the app, rising from 15.3 min to 25 min per user.
Avg time spent
+63%
increase in average daily time spent on the app, rising from 15.3 min to 25 min per user.
Avg time spent
+63%
increase in average daily time spent on the app, rising from 15.3 min to 25 min per user.
Retention
+26%
increase in daily active users (DAU) from Stories helped us reach our targets and land product-market-fit.
Retention
+26%
increase in daily active users (DAU) from Stories helped us reach our targets and land product-market-fit.
Retention
+26%
increase in daily active users (DAU) from Stories helped us reach our targets and land product-market-fit.
Acquisition
Sound.xyz
The company was acquired shortly after launch on iOS and Android in 2023.
Acquisition
Sound.xyz
The company was acquired shortly after launch on iOS and Android in 2023.
Acquisition
Sound.xyz
The company was acquired shortly after launch on iOS and Android in 2023.
What we achieved
Avg time spent
+63%
increase in average daily time spent on the app, rising from 15.3 min to 25 min per user.
Retention
+26%
increase in daily active users (DAU) from Stories helped us reach our targets and land product-market-fit.
Acquisition
Sound.xyz
The company was acquired shortly after launch on iOS and Android in 2023.
What we achieved
Avg time spent
+63%
increase in average daily time spent on the app, rising from 15.3 min to 25 min per user.
Retention
+26%
increase in daily active users (DAU) from Stories helped us reach our targets and land product-market-fit.
Acquisition
Sound.xyz
The company was acquired shortly after launch on iOS and Android in 2023.
What we achieved
Avg time spent
+63%
increase in average daily time spent on the app, rising from 15.3 min to 25 min per user.
Retention
+26%
increase in daily active users (DAU) from Stories helped us reach our targets and land product-market-fit.
Acquisition
Sound.xyz
The company was acquired shortly after launch on iOS and Android in 2023.
