Verizon Billing & Payments
Reducing bill-related call-ins and call center costs with a smarter, simpler bill.
Senior Product Designer @ AKQA
Empowered Verizon customers around the world to easily understand and pay their bills on time with a data-driven, intuitive, environmentally friendly billing experience. Led design of the Billing and Payments for the global My Verizon re-design across web and in-app.
increasse in new linked accounts within the first half post launch.
Transfer completion rates
Led redesign of transfers, significantly boosting completion rates with a more seamless UX.
What we achieved
increasse in new linked accounts within the first half post launch.
increase in new linked accounts within the first half following optimization.
Transfer completion rates
Transfer completion rates
Led redesign of transfers, significantly boosting completion rates with a more seamless UX.
