Good Money
Banking for a more sustainable future. With $1 in the bank, anyone can be a stockholder and fighter of climate change.
role
Senior Product Designer
Sr. Product Designer
Sr. Product Designer
company
AKQA
year
2018-19
Drove account linking redesign, creating support for multiple accounts per bank and driving ~27% increase in new linked accounts within first quarter post launch. Also led redesign of our transfer experience, significantly boosting transfer completion rates with a more seamless, intuitive UX.
Visual design
User research
Interaction design
Presentation design
Prototyping
Design systems
Web
Mobile
Stakeholder management
What we achieved
Bill-related inquiries
32%
decrease
Reduced billing-related customer support volume by 32% within 1 quarter post-launch.
Bill-related inquiries
32%
decrease
Reduced billing-related customer support volume by 32% within 1 quarter post-launch.
Bill-related inquiries
32%
decrease
Reduced billing-related customer support volume by 32% within 1 quarter post-launch.
Projected annual savings
~4 mil
Verizon projected that over the next year (2019), they'd save approx. 4 million on call center operations.
Projected annual savings
~14 mil
Verizon projected that over the next year (2019), they'd save approx. `14 million on call center operations due to reductions in bill-related call-ins and improved self-serve support.
Projected annual savings
~14 mil
Verizon projected that over the next year (2019), they'd save approx. `14 million on call center operations due to reductions in bill-related call-ins and improved self-serve support.
Sustainability
Carbon footprint
We reduced Verizon’s carbon footprint by simplifying the previously overwhelming, 10-20 page billing statements down to 1 single page.
Sustainability
Carbon footprint reduction
We reduced Verizon’s carbon footprint by simplifying the previously overwhelming, 10-20 page billing statements down to 1 single page.
Sustainability
Carbon footprint reduction
We reduced Verizon’s carbon footprint by simplifying the previously overwhelming, 10-20 page billing statements down to 1 single page.
What we achieved
Bill-related inquiries
Bill-related inquiries
32%
decrease
Reduced billing-related customer support volume by 32% within 1 quarter post-launch.
Projected annual savings
Projected annual savings
~14 mil
Verizon projected that over the next year (2019), they'd save approx. `14 million on call center operations due to reductions in bill-related call-ins and improved self-serve support.
Sustainability
Sustainability
Carbon footprint reduction
We reduced Verizon’s carbon footprint by simplifying the previously overwhelming, 10-20 page billing statements down to 1 single page.
Visual design
User research
Interaction design
Presentation design
Prototyping
Design systems
Web
Mobile
Stakeholder management
Visual design
User research
Interaction design
Presentation design
Prototyping
Design systems
Web
Mobile
Stakeholder management
Good Money
Banking for a more sustainable future. With $1 in the bank, anyone can be a stockholder and fighter of climate change.
role
Senior Product Designer
company
AKQA
year
2018-19
Drove account linking redesign, creating support for multiple accounts per bank and driving ~27% increase in new linked accounts within first quarter post launch. Also led redesign of our transfer experience, significantly boosting transfer completion rates with a more seamless, intuitive UX.
Visual design
User research
Interaction design
Presentation design
Prototyping
Design systems
Web
Mobile
Stakeholder management
What we achieved
Bill-related inquiries
32%
decrease
Reduced billing-related customer support volume by 32% within 1 quarter post-launch.
Projected annual savings
~4 mil
Verizon projected that over the next year (2019), they'd save approx. 4 million on call center operations.
Sustainability
Carbon footprint
We reduced Verizon’s carbon footprint by simplifying the previously overwhelming, 10-20 page billing statements down to 1 single page.
What we achieved
Bill-related inquiries
32%
decrease
Reduced billing-related customer support volume by 32% within 1 quarter post-launch.
Projected annual savings
~14 mil
Verizon projected that over the next year (2019), they'd save approx. `14 million on call center operations due to reductions in bill-related call-ins and improved self-serve support.
Sustainability
Carbon footprint reduction
We reduced Verizon’s carbon footprint by simplifying the previously overwhelming, 10-20 page billing statements down to 1 single page.
Visual design
User research
Interaction design
Presentation design
Prototyping
Design systems
Web
Mobile
Stakeholder management
Visual design
User research
Interaction design
Presentation design
Prototyping
Design systems
Web
Mobile
Stakeholder management
